Privacy Policy

Last updated: September 1, 2025

1. Information We Collect

Personal Information

When you create an account and complete your profile, we collect:

• Basic Information: Full name, email address, phone number, city, country
• Demographics: Gender (optional) and any custom gender description if you choose to self-describe
• Professional URLs: LinkedIn, GitHub, and portfolio website links
• Profile Pictures: Images you upload for your profile (stored securely in AWS S3)

Professional Information

To help match you with relevant professionals, we collect:

• Current Role: Job title, company name, industry, years of experience
• Education: Educational background and detailed education history
• Professional Background: Work experience, projects, certifications, awards, publications
• Skills & Interests: Technical skills, professional interests, and hobbies
• Languages: Languages you speak and proficiency levels
• Career Status: Whether you're hiring, looking for jobs, or open to opportunities
• About Section: Professional description and career goals

Resume and Document Processing

When you upload a resume or other documents:

• We extract text content from your PDF files using PDF.js technology
• We send this text to AWS Bedrock (Claude 3.5 Haiku AI model) to parse and structure your professional information
• The AI-extracted information is used to automatically fill your profile fields
• We track which fields were auto-filled vs. manually entered by you

Communication Data

To provide our messaging and networking features:

• Chat Requests: Requests you send or receive to start conversations
• Messages: All messages you send and receive through our platform
• Conversations: Chat history, read receipts, and message metadata
• Message Reactions: Emoji reactions to messages
• Connection Requests: Professional connection requests and their status

Usage and Activity Data

• Presence Information: Online/offline status, last seen timestamps, active chat sessions
• Notifications: In-app notifications and their read status
• Search Activity: User searches and search history (stored locally in your browser)

2. How We Use Your Information

We use your information to:

• Provide Core Services: Create your profile, facilitate messaging, and enable professional networking
• AI Matching: Use AI to match you with relevant professionals based on skills, interests, and career goals
• Search and Discovery: Generate AI embeddings (mathematical representations) of your profile for semantic search
• Account Management: Authenticate your account, verify your email, and maintain your profile
• Platform Safety: Monitor for inappropriate content and maintain a professional environment
• Service Improvement: Understand how users interact with our platform to improve features

3. AI and Machine Learning

We use artificial intelligence to enhance your experience:

• Resume Parsing: AWS Bedrock's Claude 3.5 Haiku model processes your resume text to extract structured professional information
• Profile Embeddings: AWS Bedrock's Titan Text Embeddings model creates mathematical representations of your profile for matching and search
• Smart Matching: AI algorithms help identify professionals who might be relevant to your career goals
• Search Enhancement: Semantic search technology helps find professionals based on meaning, not just keywords

4. Data Storage and Security

AWS Infrastructure

Your data is stored and processed using Amazon Web Services (AWS):

• AWS Amplify: Hosts our application and provides authentication
• AWS Cognito: Manages user authentication and account security
• AWS AppSync: Provides secure GraphQL API access to your data
• Amazon DynamoDB: Stores your profile, messages, and app data
• Amazon S3: Securely stores uploaded files like profile pictures
• AWS Lambda: Processes background tasks like resume parsing and presence cleanup
• AWS Bedrock: Provides AI services for resume parsing and embeddings

Security Measures

• All data is encrypted in transit and at rest
• AWS provides enterprise-level security and compliance
• Access to your data is restricted to authorized personnel only
• We follow AWS security best practices and regularly review our security measures

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in these limited circumstances:

• With Other Users: Your professional profile information is visible to other users for networking purposes
• Service Providers: AWS and other service providers who help us operate the platform
• Legal Requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, property, or safety of our users or others

6. Data Retention

We retain your data as follows:

• Profile Data: Until you delete your account
• Messages: Permanently stored to maintain chat history
• Chat Requests: 24 hours if no response (automatic deletion)
• Notifications: 30 days (automatic deletion)
• User Presence: Regularly cleaned up by automated processes

7. Your Rights and Choices

You have the right to:

• Access: View and download your personal data
• Update: Modify your profile and account information at any time
• Delete: Request deletion of your account and associated data
• Opt-out: Control your visibility and who can contact you
• Data Portability: Request a copy of your data in a portable format

8. Cookies and Local Storage

We use cookies and local browser storage to:

• Keep you signed in to your account
• Remember your preferences and settings
• Store your search history locally (not sent to our servers)
• Improve the performance and functionality of our platform

9. Children's Privacy

Loopn is designed for professionals and is not intended for use by children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

10. International Users

Our services are hosted in the United States using AWS infrastructure. If you are accessing our services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: